Find out where your order is

We know waiting for an order is the hardest part. Here's everything you need to track your GrainGift package from our facility to your door.

How to Track Your Order

1. Check your email. Once your order ships, we send a shipping confirmation email to the address used at checkout. It contains your tracking number and a direct tracking link.
2. Click the tracking link. The link opens the carrier's tracking page with the latest status and estimated delivery date for your package.
3. No email yet? Check your spam or promotions folder. If your order was placed only recently, it may still be in production — see the timeline below.

When Will Tracking Become Available?

Our products are made to order, so tracking is generated only after production is complete and the package leaves our facility.

Please allow up to 48 hours after receiving your shipping confirmation for the tracking status to begin updating. Until the carrier scans the package, the tracking page may show "label created" with no further movement — this is normal.

Tracking Status Guide

• Label created / Pre-shipment: Your order is packed and waiting for the first carrier scan.
• In transit: Your package is on its way and moving through the carrier network.
• Out for delivery: Your package is on the delivery vehicle and should arrive that day.
• Delivered: The carrier has marked your package as delivered.

Need Help With Your Tracking?

Contact us if any of the following apply:

• It has been more than 5 business days since your order and you have not received a shipping confirmation.
• Your tracking has shown no movement for 7 or more business days.
• Your tracking shows "delivered" but you cannot find your package (please also check with neighbors and your local carrier first).

Email us at contact@northriverbrandsllc.us with your order number and we will look into it right away. For lost or damaged packages, please also see our Shipping Policy and Return & Refund Policy.

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